Www.getsalonexpress.com When ordering online option to cancel is not offered beware overcharges
I went online to order this product for my granddaughter.The website offers to delux your order and then tells you that changes can be made on the next page, but when you hit continue it automatically submits your order and bills you!
I immediately contacted the company via email and got no response. Called the "1-800" customer service number...it was a recording telling you to go to the email or an "1-900" number which is constantly busy. Then I saw the add on TV and called the "800" number for ordering and they gave me another "800" number. After holding on for an extended period of time the rep tells me, "Sorry, Ma'am, your order shipped out today, but if you return it unopened we will refund you everything EXCEPT your shipping and handling." The total bill came to a few cents shy of $44.
She told me they would refund $17.95! That's $26.00, folks for shipping, handling, and "processing!" Then she says, I can offer you a $10 discount but then you can't return it." So I said my options were to keep the mechandise and be ripped for the cost minus $10.00 or get nothing and be out over$26.00. She said, "Yes, Ma'am, that's all I am athorized to offer you!" I am very unhappy....and you pay an additional $11.95 shipping to receive "free" merchandise that you are not given the option to say you don't want. DO NOT ORDER FROM THIS COMPANY!!!
I even told her the Better Business Bureau would be hearing about this and she said , "Yes, Ma'am, I understand how you feel." Gotta give her an a plus for having manners.I wonder how many times a day she gets chewed out?